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Verizon provides the best coverage in my area and is quite pocket friendly. So it’s easily my first choice as my network carrier.
I run a small business, so my customers’ contact information is the most important requirement in my marketing strategy.
In order to get this information, I have to regularly get the call logs of my business number.
This is quite an easy process to follow and can be done through a laptop or smartphone.
To view and check Verizon call logs, open the “Account” section in your Verizon app or website. Click on the “Usage” icon and select the “Usage details” option. After loading, your call logs will be available to view or download.
If you don’t know the process to get your Verizon call logs, it can be quite confusing at first. But you need to worry as this article will simplify it for you.
How to Check Verizon Call Logs on Verizon Website
Checking your Verizon call logs can be easily done on the Verizon website.
Logs for the current cycle of billing and previous bills can be accessed using the website. This is the only way to check all the details of your call logs.
To check your call logs for the current cycle of billing, follow the steps given below:
- Search for Verizon Wireless in the browser.
- Move the mouse pointer over the “My Verizon” option.
- Select “My Personal Account” or “My Business Account” from the menu prompt.
- Sign up or log in to your Verizon account by using either the Username or phone no. and password.
- Click on the “Continue” option.
- Select the phone line you have to check from the “LINE:” prompt.
- Click on the “Minutes Usage” option.
- Choose the “View Usage” option.
- Scroll to find the “View Details” option and click on it for call logs.
- Print and save the call logs on your device.
You can also select “Download Details to Spreadsheet” to get call logs in a spreadsheet format.
To check your call logs for the previous bills, you need to follow these steps:
- Sign up or log in to your Verizon account by using either the Username or phone no. and password.
- Click on the “Account” icon.
- Choose the “My Bill” option.
- Enter the period of billing for which you want the call log details.
- Select “Bill Details” and Choose “Data, talk and text activity.”
- Choose the “Talk or Call details” option.
- Print and save the call logs on your device.
You can also select “Download Details to Spreadsheet” to get call logs in a spreadsheet format.
You can access the call logs for the current billing cycle and the previous two billing cycles.
Details about the duration of available call logs are explained below.
How to Check Verizon Call logs on Verizon App
An even easier way to check your Verizon call logs is by using the Verizon app, as most people use it for billing purposes, so it is much handier to use.
But, unlike the website, the Verizon app does not provide an elaborate call log. It only provides a summary of the call logs.
To access your call logs on Verizon App, you need to take these steps on your phone:
- Install the “My Verizon” app on your device.
- Sign up or log in to your Verizon account by using either the Username or phone no. and password.
- Click on the “Account” option.
- Select “View Usage” from the prompt menu.
- Scroll to find the “Usage details” option and click on it for call logs.
How Long Does Verizon Store Call Logs?
Verizon keeps the data about your network usage, calls, data, and text messages for a fixed short time period.
So to access the data, you need to know the time period your data is stored and check it before it’s deleted from the Verizon servers. Below are the types of data and duration they are stored for
System Logs
The details regarding the Main log, Transaction report, and logs of notifications you receive will be stored for 12 months.
After the completion of the 12-month period, the data will be removed automatically from the server.
Usage Reports
The details regarding the Gadget usage Report and Usage report, such as IP address, location, search history, etc., will be stored for twelve months.
After the completion of the 12-month period, the data will be removed automatically from the server.
Connection Reports
The details regarding the Connection History Report and Linked Session Report will be stored for three months.
After the completion of the 12-month period, the data will be removed automatically from the server.
Your call log data comes under the Connection reports. So it is stored for a duration of 3 months or 90 days.
How to Get a PDF of Verizon Calls Logs
You might want to get the call logs in PDF format rather than a Spreadsheet format, as a PDF is much easier to read on most mobile devices than a Spreadsheet.
To download the call logs in a PDF format, follow these measures given below:
- Sign up or log in to your Verizon account by using either the Username or phone no. and password.
- Click on the “Account” icon.
- Choose the “Bill” option.
- Select “Bill Details” to view your call logs.
- Choose the “View or Save Printable Bill (PDF)” option.
Are Unknown Calls Visible in Verizon Call Logs?
If you are looking to get details about unknown or unavailable calls through the Verizon call logs, you won’t be able to see them in your call logs.
There are some apps that let you see the no. of an unknown caller, but you have to purchase their membership, which is mostly quite high.
You can only determine the area from which the call originated.
For that, you need to:
- Sign up or log in to your Verizon account by using either the Username or phone no. and password.
- Click on the “Account” icon.
- Choose the “Bill” option.
- Open the Calls & Messages option.
- Select the phone line you have to check from the “LINE:” prompt.
- Click on the “View additional call detail” to find out the call location.
How to View Verizon Text Messages
Like the call logs, you can check the Text messages log of your Verizon line. Text message data for the last 3 months is stored and is removed after the duration.
To check your Text messages log, you need to:
- Sign up or log in to your Verizon account by using either the Username or phone no. and password.
- Click on the “Account” icon.
- Choose the “Bill” option.
- Enter the period of billing for which you want the call log details.
- Select “Bill Details” and Choose “Data, talk and text activity.”
- Choose the “Text or Message details” option.
- Print and save the text message logs on your device.
Contact Support
Sometimes due to technical issues either from the user’s end or Verizon’s, you may be unable to access the required data.
In case of a technical issue, you need to contact Verizon customer support by accessing their website. You can search through the FAQs or chat with the customer executive.
You can also contact support by calling Verizon customer service. You can get the customer support number online.
Conclusion
There are many reasons for which you may require your call logs, especially if you have a business account like mine.
You will need the call logs a lot, and this article provides you with the required steps.
You just have to follow the steps mentioned in this article but remember call logs are only available for a limited duration.
So you need to consider that once the duration is over, the data will be permanently removed.
Getting call log data is easy, but sometimes due to technical glitches, you won’t be able to get them. In that case, as mentioned above, you have to contact Verizon support.
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Frequently Asked Questions
Can I see the calls and texts on my Verizon account?
Call, and text message logs are stored for 3 months. You can access these logs from my account option in your Verizon profile.
Can the primary account holder view text messages Verizon?
The primary account holder can only see the usage details of other users. The contents of the messages are not shown to the primary account holder.
Can Verizon App see the call log?
You can access the summary of your call logs from the Verizon app. To access the detailed information of your call logs, you have to access the Verizon website on your laptop.
